Dreaming of lime gerbils in a cheese sauce

In reply to the actual physical postal letter I sent United last month explaining that I'm not flying with them because of the TSA I received the following letter:

January 05, 2011

Dear Mr. Damon:

Thank you for contacting United Airlines.

I understand your concerns regarding security screening.

The Transportation Security Administration (TSA) assumed responsibility for security screening for all major U.S. airports, effective November 19, 2001

I will forward your feedback to our senior management, so they understand how the experience impacted your perception of air travel.

We appreciate your e-mail (sic) and hope to see you on a future United Airlines flight.

Sincerely,
(person name)
Customer Relations

Ok, for now I'm going to ignore the missing . after 2001 and failing to notice that I'd taken the time to actually write and post a letter instead of dashing off email. What I'm not going to ignore is the complete lack of saying anything meaningful. A.k.a a failure to communicate.

Hopefully that senior management will actually say something.

Na, not going to happen.